Does TSA really care what you think?

One of the terms I use a lot is the psychological term "cognitive dissonance", the situation where what we say and what we do conflict. In today's San Francisco Chronicle,columnist Johnathan Gurwitz really nails the latest in terrorism theater from TSA. As it struggles to gain support for its "see something, say something" campaign, TSA is […]

Crisis Communications in the San Bruno Fire

For those readers who have been following the events following the explosion of a gas line in San Bruno, California, last month, it's now possible to access the dispatch communications from that terrible night. Dan Noyes, an investigative reporter for KGO 7, our local ABC affilliate, did an excellent report that captures the confusion and chaos […]