Crisis communications: what do social media and jazz have in common?

Several years ago my brother treated me to a jazz concert. I remember being incredibly disappointed in how bored I was (even fell asleep). He, being an aficionado, thoroughly enjoyed himself. In the discussion that followed, I realized two things.  The first was that jazz is esoteric – you need to have an understanding of […]

Cloud computing and business continuity

Data is a fragile thing and poses a major Achilles heel to any business. Consequently, we're always looking for ways to better safeguard data. One idea that's been gaining considerable traction lately is cloud computing – the placing of processes and data onto the Internet. This means that a disaster at your site won't affect […]

911 Dispatch Failure Provides Lessons in Continuity

Ever wonder what we're protecting with all our computer passwords? Now don't get me wrong – I'm all for reasonable protections. But sometimes we just don't think things through. Case in point – this morning's San Francisco Chronicle contained a short article about a failure of the Department of Emergency Service's computer system during a fire […]

Tsunami Fallout: Lost Wealth

Here's one of those "gee, I never thought of that" problems that surface after a disaster. It seems that the Japanese police are having to deal with hundred of metal safes found in the debris after the recent tsunami. Apparently many Japanese keep cash in their home or business. Add to this money found in […]

Triangle of Life: Is it a reality?

In Bram Stoker's classic novel, Dracula, the vampire hunter Van Helsing gives specific instructions for how a vampire must be dealt with to prevent it from continually rising from the grave. I sometimes wish there was a similar ritual one could perform to remove bad information from the Internet. Case in point is the "Triangle […]