Public Relations: Don’t blow your apology with qualifiers

As someone who blogs regularly on crisis communications issues, I'm very grateful for the TSA. They provide a never-ending stream of case studies on how not to communicate with the public. Case in point – a young lady recently managed to inadvertently get a 3-inch knife past  two separate TSA checkpoints.Given the number of screenings […]

Public Relations Faux Pas: Yet another TSA lesson in crisis communications

By now you have probably heard about the Nigerian man who succeeded in boarding a Virgin America flight from New York to Los Angeles using an expired boarding pass in another person's name. According to news reports, the man was briefly detained by the FBI on landing and released. He was arrested several days later trying […]

National Academy Reports/Books Available as Free Download

Just received this from my colleague, Claire Rubin, who writes the Recovery Diva blog: As of June 2, 2011, all PDF versions of books published by the National Academies Press (NAP) will be downloadable free of charge to anyone. This includes the current catalog of more than 4,000 books plus future reports published by NAP. […]