Disasters and Social Media

In my July newsletter I briefly discussed the Ushahidi Program as an example of the growing use of social media in disasters using. On August 9, the Red Cross released a survey showing just how important social media is becoming. The results are striking: 69% of respondents believed emergency responders should be monitoring social media 74% expected a response in less than […]

Does foreseeability equal responsibility? Another lesson from BP.

Here's another for the "you can't make this stuff up" category. One of the basics of liability is the concept that if an event is foreseeable, you need to have at least considered it in your planning. This usually comes down to proving whether or not an event was foreseeable, a question usually decided by a jury. To […]

BP’s Crisis Communications Strategy

There's been an interesting development in the ongoing oil spill saga. BP Chairman Carl-Henric Svanberg has replaced CEO Tony Hayward as the person in charge of the oil spill cleanup with Managing Director Robert Dudley. Ostensibly, the change is being brought about by Hayward's rather abysmal handling of public relations and demonstrates decisive leadership by Svanberg. However, […]

You Can Run But You Can’t Hide: Another Lesson From the Gulf Spill

My good friend, Art Taber, sent me a link to BP'sRegional Oil Spill Response Plan – Gulf of Mexico dated June 30, 2009. Although Art is not an emergency manager, he took the time to read the 583 page document and offered the following observations: In a section titled “Sensitive Biological & Human-Use Resources,” the […]