Crisis Communications in the San Bruno Fire

For those readers who have been following the events following the explosion of a gas line in San Bruno, California, last month, it's now possible to access the dispatch communications from that terrible night. Dan Noyes, an investigative reporter for KGO 7, our local ABC affilliate, did an excellent report that captures the confusion and chaos […]

Disasters and Social Media

In my July newsletter I briefly discussed the Ushahidi Program as an example of the growing use of social media in disasters using. On August 9, the Red Cross released a survey showing just how important social media is becoming. The results are striking: 69% of respondents believed emergency responders should be monitoring social media 74% expected a response in less than […]

Solar Storms – Do They Matter?

Effective emergency management begins with an assessment of risk. The problem is in identifying hazards and their potential impact on the people and organizations we serve. It seems there's a never ending stream of hazards. Some of them are not very noticeable. According to NASA, on August 1 there was considerable activity on the earth-facing side […]