Reputation Damage: A neglected risk
Download Reputation Damage Sep 2012
Pirates and the power of ideas
Yo, Ho, Yo, Ho,It's "Talk Like A Pirate" Day!That time in September when sea dogs rememberThat grown-ups still know how ta play! Today is, believe or not, the 10th Anniversary of International Talk Like a Pirate Day. I've blogged on this phenomenon before, citing it as an example of how an idea that resonates with […]
Promises Kept: A reflection on 9/11
In 2002 I had the privilege of making a few remarks at the unveiling of the new Heroes stamp issued by the US Postal Service to commemorate the events of September 11, 2001. I think I surprised my colleagues by beginning my comments by saying that I didn't think the term "heroes" should be applied […]
Teams are made of individuals: A Tail From the Dog Park
Our labrador/border collie mix, Kona, has a rare gift. When she meets a new dog, she sizes them up almost instantly and adjusts her play to the other dog's needs. With some, she's the aggressor, clearly dominating the other dog in their puppy wrestling matches. With others, she's more passive and allows herself to be […]
Public warning: Misuse can lead to confusion
Here's another no-brainer lesson that seems to have to be relearned on a regular basis: use you warning system only for actual warnings. The City of San Francisco has had a system of warning sirens in place since the Cold War. In 2004 the old air raid sirens were replaced with a modern system. The […]
Crisis management and public expectations
Here's a no-brainer for crisis managers – if you don't have the capability to do something, don't give the public the impression that you can. Case in point is the latest controversy over real time monitoring of hazardous substances released in the recent Chevron refinery fire. Media reports both during and immediately after the fire […]
Social media and plausible deniability
It's no secret that for years government agencies have used euphemisms such "sources close to the investigation" or "source who asked not to be named because they are not authorized to speak for the agency" to leak insider information to the media. This allows the agency to distance itself from any political fallout if the […]
Chevron refinery fire and the blame game
Every time I follow a crisis, I think of the old Kris Kristofferson song, "Who's to Bless and Who's to Blame?" Anyone that has been in the business of crisis management for any length of time knows that media coverage of a crisis follows three phases: What happened? This is the initial coverage of the […]
Chevron refinery fire provides a lesson in crisis communications
On Monday evening, a small leak at the Chevron refinery in Richmond CA escalated into a series of explosions and a fire that released a plume of toxic smoke over the Bay Area. One of the things that struck me as I was watching the television coverage of the event was an almost complete lack […]