By now you've probably heard that the CDC has been trying to generate interest in preparedness through a rather light-hearted campaign encouraging people to prepare for a zombie apocalypse. The idea of using zombie infestation as a metaphor for pandemic infection has been around for a while – I blogged about it back in August and October […]
Today is the 20th anniversary of the Oakland Hills Fire that destroyed over 3000 private dwellings and claimed the lives of 25 people. This particular disaster has always had a special meaning for me as I was part of the FEMA team sent to provide relief to the survivors. The smoke was so thick in […]
The recent decision by the State of Israel to release over a thousand prisoners in exchange for a kidnapped soldier raises some interesting issues that may well have implications for future policy. The decision raises questions about the generally-accepted policy about negotiating with terrorists. The official line from most governments has always been that there would be no […]
Online gaming is a phenomena that is a bit hard to understand at times. People will spend hours doing repetitive tasks to garner an "achievement" that offers nothing more than bragging rights with other gamers. But there's no denying the attraction. With the advent of social media and smart phones, smartphone gaming has exploded into a […]
As I mentioned in a recent blog, six seismologists and a government official are on trail for manslaughter in Italy for failing to provide warning about an earthquake that killed several hundred people in the village of L'Aquila. An article in today's New York Times offers an interesting commentary on how crisis communications can go wrong. […]
There's an interesting court case going on in Italy. Seven seismologists are charged with manslaughter for failing to provide adequate warning about an earthquake that killed 308 people in 2009. At issue here is not the inability to predict the earthquake but rather a failure to warn the residents that minor tremors leading up to […]
Thanks to the good folks over at the Consumerist for providing an excellent example of how not to respond to a crisis. During the recent flooding in Johnson City, NY, the folks at PETCO were taken unawares by the rising flood waters and lost 100 animals. The staff did manage to save an equal number, […]
Regular readers of my blog know that I'm sometimes a bit hard on our friends at TSA or at least the managers responsible for some really dumb decisions. However, one of the things that you can do to overcome a negative image is to educate the public on what you do well. In today's TSA […]