A Lesson in Reputation Management or A Bard’s Revenge
As a consultant, I read a lot of newsletters and blogs related to my areas of interest or expertise to try and stay current. One of my favorite commentators is Jonathan Bernstein, of Berstein Crisis Management, Inc. I highly recommend his newsletter and blog.
His latest post shows what can happen to your reputation if you truly anger a person who writes songs for a living.
http://bernsteincrisismanagement.blogspot.com/2009/07/united-breaks-guitars-wrong-way-crisis.html
Enjoy!
Lu