Promises Kept: A reflection on 9/11
In 2002 I had the privilege of making a few remarks at the unveiling of the new Heroes stamp issued by the US Postal Service to commemorate the events of September 11, 2001. I think I surprised my colleagues by beginning my comments by saying that I didn't think the term "heroes" should be applied to those who served on 9/11. I felt the term was over-used and implied something larger than life – think Hercules and Achilles or Superman and Batman – rather than an average person. In essence, the term tends to turn flesh and blood people into objects of veneration and ignores the courage and humanity of those who serve.
I have yet to meet a firefighter, police officer, or emergency medical technician that considered themselves a "hero". When complimented on something they've done, every single one has told me the same thing, "Hey, I was just doing my job." They are not demi-gods or superhumans – they are just people. The difference is that they make a promise to be there when they are needed and have the courage to keep that promise, day in and day out, no matter the cost.
This willingness of first responders to hold to their promise is admirably summed up in the song Everyday Heroes written by Dave Carroll. Most people know Dave as the man who wrote the song United Breaks Guitars that went viral on YouTube and has become a case study on the power of social media. What isn't so well known is that Dave has been a volunteer firefighter for years in his hometown and his brother is a full time firefighter. He gets it.
So listen to the song and reflect for a few moments on the men and women who kept their promise on September 11, 2001. Would they have kept that promise if they knew it was going to cost their lives? You know the answer.